Unable to Play a Video on iPhone? How You Can Resolve

Unable to Play a Video on iPhone? How You Can Resolve

It turns out that video playback difficulties on iPhones are very prevalent these days. So, if some videos on your iPhone aren’t playing, don’t worry; there are solutions.

Unable to Play a Video on iPhone

Can’t get a video to play on your iPhone? Here’s How to Get Rid of It
In this article, we’ll go over the most common video playback issues on several iPhone models, including the iPhone 11, X, 8/Plus, 7/Plus, and 6. (s). We’ll also provide you step-by-step instructions on how to fix the problems so you can watch any video file or stream you choose.

1st problem. When your iPhone is unable to play video from the gallery.

We’ll start with this because it’s the most common issue among the others.


If you’ve recorded a video clip on your iPhone and saved it to the gallery, but you can’t play it back, it’s possible that the movie is stored in your iCloud account rather than on your iPhone’s storage.

This frequently happens if your device’s Optimize iPhone Storage option is turned on. When you have an Internet connection, this feature uploads all of your video and audio content from your device’s internal storage to your iCloud account. The feature frees up internal capacity on your iPhone by storing huge video files in the cloud.

When you try to play a video from the gallery on your iPhone, it now downloads the file from your iCloud account. When there is no Internet connection, the problem arises. You can only see a preview of the video file on your phone in this situation, and you can’t play it because it’s stored in the cloud and can’t be downloaded right now.

There are two options available here:

1. The first step is simple: find a WiFi hotspot or activate your Mobile Data (3G) option to download the video from your iCloud account.

2. Second, if you wish to watch your videos offline, make sure your iPhone is set to save original video files in its internal memory. Go to Settings -> Photos -> Download and Keep Originals to do so. All of your images and video files will be transferred to the internal memory of your iPhone in this scenario, and you will be able to watch the videos offline.

Pro Hint:

If your iPhone capacity isn’t big enough to hold all of your videos, you can download just one or a few that you want to watch when you’re not connected to the internet. To do so, open the video file preview in your iPhone’s Camera or Photos app, then scroll down to the Save to Files option and hit the upload icon at the bottom of the screen. Now you may store the video to your iPhone’s internal memory and watch it whenever you like.

2nd problem. The video file you’re attempting to play is corrupted.

If you’ve downloaded a video file to your iPhone’s internal memory but still can’t play it, one of the following factors could be at play:

a. The video file has been corrupted.

b. iPhone does not support the file format.

We’ll show you how to restore a corrupt video file on your iPhone in this paragraph. In the next paragraph, we’ll learn which video file types are supported by iPhone, as well as how to play video files that your device doesn’t support.

If you’re positive the video file is on your iPhone’s memory card and that it’s supported by the device, but it still won’t play, the file is probably destroyed.

Video files may be harmed as a result of a device, storage, or app malfunction. If a video recording app breaks or your iPhone goes off unexpectedly while recording a video, the resulting file may be recorded incorrectly, containing errors or missing essential data.

Fortunately, faulty video files can be quickly repaired with Restore.Media, an online programme. You can use a web browser on your iPhone to view and use this tool. Simply create a free account at Restore.Media, upload your damaged video file, and then follow the on-screen instructions. Most popular video file types are supported, including Apple’s native QuickTime media files with the MOV extension.

Read the documentation on Restore.blog Media’s for more information on how to use the tool to fix MOV and other video file types.

3rd Problem: Your iPhone does not support the video file format.

When trying to play a video file on an iPhone, you may see the following error message: “Unsupported Video Format.” If this is the case, you’re most likely trying to play a legacy video file format like MKV, or the movie is encoded with some odd codecs that iPhone doesn’t support.

The specifications below are derived from Apple’s official website. These apply to all iPhone devices starting with the iPhone 6 and onwards:

Video playback (formats of video files that can be played on an iPhone):

  • MOV, MP4, M4V, and AVI are examples of file extensions (video file container formats).
  • HEVC, H.264, MPEG4 Part 2, Motion JPEG are examples of video codecs.

Video recording (video file formats that iPhone can record):

  • QuickTime files with the MOV extension are a form of video file container.
  • HEVC and H.264 are two video codecs.

So, what should you do if the video you want to watch has a different file extension or codec and you can’t play it on your iPhone? Your best bet here is to convert your existing video file to an iPhone-compatible format. If you have an MKV video clip, for example, you may convert it to a MOV file and play it on your iPhone. There are a plethora of video file converters accessible, including ones that can be found online – just Google it. If you’re using a Mac, we also recommend giving this MKV to MOV converter a shot.

3rd Problem:YouTube isn’t working on the iPhone.

If you can’t play a YouTube video on your iPhone, use the checklist below to troubleshoot the issue:

  1. To begin, ensure that you have a reliable Internet connection. To see if they work, open a few random websites in a web browser. If not, try reconnecting to a different network or resetting your Internet connection.
  2. If you have a steady Internet connection but the YouTube video still won’t play, try opening some other YouTube videos to make sure it’s not a problem with this one.
  3. If it doesn’t work, try playing the video using another app. For example, if you’re using the YouTube app to see the video, try viewing it in your Safari browser, and vice versa.
  4. If this doesn’t work, try rebooting your iPhone and then checking for YouTube app updates. If this is the case, refresh the app and try playing the video again.
  5. If nothing else works, you should probably seek assistance from Apple’s support community.
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